Managed IT Services

Managed IT delivers peace of mind for businesses by reducing cost, increasing efficiency and revenue. We offer enterprise-level IT management and unlimited support at an affordable fixed monthly fee.

Managing low priority daily tasks like, patching servers, monitoring logs, data back-up, updating anti-virus applications and other day-to-day basic tasks are not the best use of your IT staff’s time when business critical projects may be hanging on the balance. However, since these day-to-day tasks can neither be wished away or put on hold, you need a trusted partner to provide these services to free your business from the cost and hassle of planning, implementing and staffing an internal help desk.

At Waje, we provide a 24/7 helpdesk and network support team using a team of seasoned engineers that acts as the first line of defence for end-user issues. Our outsourced help desk service is backed by industry standard SLA with the flexibility to either retain engineers on-site or remotely. Waje managed IT support service offers the following benefits:

  • Predictable IT budget and cost savings
  • Broader IT expertise
  • Better employee retention
  • Protection against IT staff turnover
  • Put simply, our managed IT support service offers peace of mind!

    Waje managed IT services is available in two packages: Gold and Silver.

    Service

    GoldSilver
    Engineer(s)OnsiteOffsite – available on Call-out based on SLA
    HelpDesk Unlimited On-site SupportUnlimited Remote Support
    Optimisation Desktop & Server Optimisation

    Network health reporting
    Inventory and asset management

    Desktop & Server Optimisation
    Cybersecurity Policy and Procedure Review Monitoring and performance reporting

    On request

    Monitoring and performance reporting

    on request

    IT Consultancy Monthly IT meeting with Waje Consultant
    Regulatory Compliance Consulting
    Budget Planning
    Virtual CIO
    Tech Review & Recommendation
    Quarterly IT meetings with Waje Consultant
    Regulatory Compliance Consulting
    Budget Planning
    Tech Review & Recommendation