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Automation(RPA & AI)

Automate for next generation process excellence

Digital technologies are changing the face of businesses and this change is moving much faster than the pace of transformation within organizations. In order to differentiate and remain competitive in an increasingly competitive market, businesses must evolve their digital transformation initiatives to include new ways to deliver the best possible customer experience to their customers.

The need for businesses to maximize efficiency and keep costs as low as possible while also ensuring maximum security levels has also increased posing considerable challenge to their internal operations. Consequently, every profit-oriented business is continuously seeking for efficiency, improving and cost reduction strategies. These changes are some of the reasons why businesses have to digitally transform.

To answer these demands, discerning business leaders are employing smart technologies– software robots, powered by Robotic Process Automation (RPA) and Artificial Intelligence (AI) to improve efficiency and further reduce costs of operations. Ever since software robots was introduced to the business world, these digital workers have helped businesses minimize (or, in some cases, eliminate) human intervention in the execution of tasks and decision-making and dramatically improved operational efficiency, sometimes up to 70%.

So, is your organization embracing digital transformation? At what stage is your digital transformation journey? It is no longer news that although over 85% of CEOs recognize that digital technologies will disrupt their industry, less than 45% of these are adequately prepared for the potential disruption these smart technologies will create.

Robotic Process Automation(RPA)

Robotic Process Automation (RPA) is an emerging technology that involves applying robots (software algorithms) to automate and in some cases eliminate low return, high-risk, repetitive, manual entry and processing work. By shifting much of these tedious, manual tasks from human to machine, several organisations have been able to significantly reduce costs, improve efficiency & eliminate errors, which has significantly delivered faster process performance at more than 50% cost reduction.

The momentum being gained from advances in Robotics, Machine Learning and Artificial Intelligence(AI) is pushing the frontier of digital transformation across several industries. However, for companies to realise the full benefits of robotics and Artificial intelligence they will either have to put the right digital assets and skills in place or partner with a capable systems integrator organisation to effectively deploy and utilize these technologies.

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Typical RPA Use-Cases

Several organisations in Nigeria including banks, Telcos, insurance and retailers are now leveraging RPA and AI to digitally transform their back-end operations as well as customer-facing processes. Some example of processes that can be automated using RPA include:

  • General Ledger (GL) to Bank account reconciliation
  • Order and invoice processing
  • Accounts payable
  • POS payments and others forms of account reconciliations
  • Consolidating accounting information and reports from various systems
  • Order to cash
  • Sales order management
  • Management Reporting
  • Churn analysis and management
  • Employee data management
  • New employee onboarding
  • Payroll
  • Self-service and portal functions
  • Vendor Registration
  • Inventory management
  • Invoice and contract management
  • Freight management
  • Supply and demand planning
  • Returns processing
  • Settlements and payments