Digital technologies are changing the face of businesses and this change is moving much faster than the pace of transformation within organizations. In order to differentiate and remain competitive in an increasingly competitive market, businesses must evolve their digital transformation initiatives to include new ways to deliver the best possible customer experience to their customers.
The need for businesses to maximize efficiency and keep costs as low as possible while also ensuring maximum security levels has also increased posing considerable challenge to their internal operations. Consequently, every profit-oriented business is continuously seeking for efficiency, improving and cost reduction strategies. These changes are some of the reasons why businesses have to digitally transform.
To answer these demands, discerning business leaders are employing smart technologies– software robots, powered by Robotic Process Automation (RPA) and Artificial Intelligence (AI) to improve efficiency and further reduce costs of operations. Ever since software robots was introduced to the business world, these digital workers have helped businesses minimize (or, in some cases, eliminate) human intervention in the execution of tasks and decision-making and dramatically improved operational efficiency, sometimes up to 70%.
So, is your organization embracing digital transformation? At what stage is your digital transformation journey? It is no longer news that although over 85% of CEOs recognize that digital technologies will disrupt their industry, less than 45% of these are adequately prepared for the potential disruption these smart technologies will create.